Are Voice Technologies the Future of Online Entertainment?
The impact of voice technologies on the future of online entertainment
The push toward adopting voice technologies across websites, smartphones, mobile applications, and smart speakers highlights users’ keen interest in engaging with devices through conversation.
There have been signs in the past decade or so throughout the digital world that the online entertainment industry is ready to incorporate, learn, and exploit voice technologies. Entertainment brands such as Мasalbet are increasingly using voice technologies to deliver a seamless service to their users.
This article looks at how voice technologies are impacting the online entertainment industry at present and in the future.
What are voice technologies?
Voice technologies is a type of technology that gives users full control of their devices. It allows them to communicate with the devices or computers through their voices instead of using a touchscreen or typing on a keyboard.
As mentioned, there were only a handful of voice technologies a decade ago. Today, users are spoilt for choice with the available options. Popular ones include:
- Amazon’s Alexa
- Google Assistant
- Apple’s Siri
- Facebook’s Wit
- Mycroft
Despite their applications in different areas of life, they all operate on the same principle and serve the same purpose. Below are examples of how these voice technologies will streamline or impact the online entertainment industry
Streamline customer support delivery services
Some top companies have started integrating voice technologies into their call centres. They custom-build their voice technologies to work alongside what is already in the market. This is aimed at helping streamline the delivery of customer support services to members.
Personalize social media posts
Social media has become a huge part of our day-to-day lives, and voice technologies such as Siri and Google Assist are becoming more than capable of handling our accounts. For instance, the updated versions of iOS allow Siri to post on Facebook, tweet, and open IG accounts at the behest of the user’s voice-based command.
Execute basic tasks
Voice technologies are highly capable of offering help whenever you need it. For example, imagine yourself cooking in the kitchen and you suddenly wish to listen to a song from your device that is located in the living room; all you have to do is call out, ‘Hey Siri, play me I got a feeling’, and it will play the song.
How about privacy concerns?
While milestones are being achieved to ensure that voice technologies become more sophisticated, the matter of privacy issues has made it difficult for some users to fully trust them. Therefore, until the issue of security and privacy is addressed, consumers may not fully embrace voice technologies in their daily usage.
Summary
Voice technologies will not only help the mentioned areas of the online entertainment industry, but also ones that are yet to be developed. As technology continues to evolve, so will voice technologies. And as the technology evolves, savvy companies will evolve with it, looking at ways they can use a ‘touchless’ approach in every aspect of their business, such as serving consumers and offering help.